Help
Support
Write to us: [email protected]. Tell us which phone and Android or iOS version you use, the app version (Profile tab), and what you expected to happen. Please do not send your birth details or screenshots of your chart unless you want to; we never need them to help. We usually reply within a few working days.
Common questions
I do not know my birth time.
On the time step choose I don't know the time. Netruve still reads your signs and planets, and leaves out the Rising sign and the houses. If you later find the time, open Profile, tap Edit details, and enter it.
My city is not in the list.
On the place step choose Can't find your city? Enter coordinates manually and type the latitude and longitude (a map site will show them). The time zone is filled in from the nearest listed city, and you can change it.
The palm scan will not capture.
Hold the phone about 30 cm from an open hand, flat and straight on, in good light, with the whole hand from wrist to fingertips inside the picture and the palm facing the camera. Show the hand the screen asks for (left or right). The capture button turns on after about a second of a steady hand. If the message under the camera says "Move back" or "Bring the hand a little closer", follow it. Some measurements sit too close to a limit to call; the app then says so rather than guess, and a retake in better light usually helps.
The tea-leaf reading sees nothing.
Use a plain, light-coloured cup in good light, with the tea drained off, fill the circle with the inside of the cup, and turn the cup so the handle points to the bottom of the screen.
I got a new phone. How do I bring my profiles?
On the old phone open Profile, then Back up and restore, and save an encrypted backup file with a passphrase you will remember. Move the file to the new phone and restore it from the first screen ("Already have a backup?") or from the same menu. We cannot recover a lost passphrase, because we never see it.
How do I restore my Netruve Plus purchase?
Sign in to the app with the same store account you bought with, open the Plus screen, and tap Restore purchases. If it still does not show, write to us with the order number from your store receipt.
Why are the Western and Vedic signs different?
They use two zodiacs about 24 degrees apart. You choose which one the app follows in Settings, and you can read both side by side on the Chart tab.
I found a mistake in a translation.
Thank you. Netruve is available in 14 languages, and the translations are in beta while native speakers review them. Email us the screen, the language and the better wording, and we will fix it.
How do I delete my account?
Follow the steps on Delete your account and data.
I am struggling and a reading is not what I need.
Please see Safety and resources for helplines. You do not have to go through it alone.
Report a problem or give feedback
Bugs, ideas and praise all help. Email [email protected]. To report a security problem, write to [email protected], or see Security.
About us
Netruve is made by Coerami Consulting Private Limited.